Karen M. Liller

 

Experience                  

Summary:

  • Over 25 years experience and a commitment to excellence
  • Bachelor of Information Technology – Computer Systems
  • Master of Education – Instructional Design
  • Bachelor of Fine Arts – Digital Communications
  • Certified Novell Netware Engineer
  • Windows 2003 Server 3rd Level Support

 

Software:                    

                                   

OS Platforms

  • Dos through – v6.22
  • Microsoft Windows 3.1, Workgroups, 95, 98,  NT 3.51, 4, 2000, XP Home & Pro
  • Microsoft Windows Advanced Server, Windows 2003 Server (R2, SP2)
  • Netware 3.11, 4.11, 5.1

Monitoring and Management

  • BindView through v6.2
  • MOM 2005, SCOM 2007
  • HP Insight Manager, SIM 5.x
  • Dell OpenManage v5.3

Backup and Replication

  • Arcserve
  • NetBackup through v5.x
  • Seagate Storage Manager 8.5
  • Veritas Backup Exec – through 8.0
  • Veritas Replication Exec 3.1

Office Productivity

  • Enterprise PM
  • Lotus 123
  • Lotus Notes DB development v5.x and 6.x
  • MS Office, Project, SharePoint Services v2.0, PowerPoint through v2003, Project Viewer
  • MS Visio through v2003, Visio Viewer
  • MS Visual Studio
  • SQL 2000, SQL 2005
  • WordPerfect

Multimedia

  • Creative SoundBlaster
  • Digital Media Converter
  • InterVideo WinDVD
  • Microsoft Movie Maker
  • Microsoft Producer
  • MusicMatch
  • Nero through v6.0
  • QuickTime
  • Real Player
  • Roxio EZCD Creator
  • TuneBite
  • Windows Media Player through v10

Virus Protection

  • McAfee Viruscan for Windows
  • Norton Anti-Virus for Windows/Netware through v2005
  • Symantec Anti-Virus Windows through v10.x

Interconnectivity

  • AOL , Compuserv, Prodigy, Genie
  • AT&T Pal, Global Network Client (VPN) through v5.1
  • Cisco Client Utility (wireless)
  • eFax
  • FaxWorks
  • Mozilla Firefox
  • Internet Explorer through v7
  • MS Network
  • NetManage Rumba, Rumba95 Mainframe and AS/400 3270 Emulation
  • Netscape Communicator
  • PC Support
  • PCAnywhere through v9.0
  • SameTime through v7.5
  • Various FTP utilities, such as BulletProof FTP, CuteFTP, SmartFTP, WSFTP
  • Various Hayes, Practical Peripherals and ProComm Plus, Connexant modem software

Design

  • Adobe Acrobat through v8
  • Adobe Illustrator
  • Adobe ImageReady
  • Adobe InDesign
  • Adobe PageMaker
  • Adobe Photoshop
  • Cerious ThumbsPlus
  • Corel Draw
  • Corel Paint
  • Desktop Publisher
  • Envoy Viewer
  • Macromedia Director,
  • Macromedia Flash
  • Macromedia Dreamweaver
  • Macromedia Fireworks, Freehand
  • Microsoft FrontPage through v2003

Utilities

  • AM DeadLink,
  • CheckIt
  • Config Central
  • Crown Admin
  • CyberKit
  • Damon Tools
  • DSExpert through v3.03
  • FileSync,Win/FileDiff, Dupefile
  • JRB Utilities
  • LAN Workplace Pro v5.1
  • Lanalyzer
  • Media Wiper
  • Microsoft Bulletin Security Analyzer
  • NDS Count
  • Norton Administrator/Utilities
  • Ontrack Disk Manager
  • PC Tools
  • PkWare and WinZip
  • Putty
  • Registry Mechanic
  • Report Generator
  • Snag-It
  • SpyBot Search and Destroy
  • Spyware Doctor
  • HP JetAdmin and Web JetAdmin
  • Uptime
  • Various Windows/Netware provided utilities
  • Visual Click
  • WebConsole
  • XTree
  • ZenWorks through v3.0

E-mail

  • CC:Mail, Organizer
  • GroupWise
  • Lotus Notes v4.11, 4.53, 4.6.2, 6.5
  • MS Outlook 2002

Instructional Design

  • Lectora

Virtual

  • VMWare
  • Virtual Infrastructure Center v2.0

Software Distribution

·         Microsoft WSUS, SMS 2003

·         Secure Central PatchQuest v3

 

Hardware:                  

 

  • Compaq 1500, 2500, 1600, ML370, DL380 ProLiant servers
  • Compaq 386, 486, Pentium workstations
  • Compaq/HP Rack Mounted Drive Arrays, UPS and Consoles
  • Controllers, subsystems
  • Dell 2850 G4, G5, 2950 servers
  • Dell Dimension desktop models and Inspiron laptop models through D600
  • DLT 15/30 and 35/70, 40/80, MTI 1560 Tape Autoloader
  • Ethernet, Token ring, and Wireless NIC cards
  • Faxpress through v6.2
  • Gateway 486, Pentium workstations
  • Goldstar 486, 120, 133, 200, 233, 333 workstations
  • HP Surestore Optical Drive 80ST
  • IBM 286, 386, PS/2, 486 workstations
  • Jaz Drive
  • MDI CD Juke Box, Creative CDRom
  • Palm, Handspring Visor
  • Speaker systems, microphones
  • Sprint, Hayes, PracPeri and other modems
  • Synoptics, Kingston, other hubs
  • Var. floppy and hard drives, USB drives
  • Various mice, joysticks
  • Various monitors
  • Xerox, Tandy, Okidata, QMS, HP and other printers and scanners

                          


Experience:    

           

 

CHRYSLER                                                                                       February 2000 – Current

Server Operations/LAN Technical Services – Network Engineer

·         Provide 3rd level enterprise technical support for over 500 Microsoft and Linux application and File and Print servers, including 7 virtual clusters with 16 hosts and 120 guests, along with related physical and virtual lab.

·         Provide File replication services for 94 Office Automation File and Print servers

·         Perform technical analysis of emerging technologies and offer recommendations for new technologies to be incorporated into enterprise technical strategies.

·         Develop strategic direction and support for enterprise in the following disciplines: Novell Network Operating System, laptop hardware standards, file server hardware, Microsoft’s Active Directory and related technologies, Microsoft Windows Server, network based fax technologies, and other third party products.

·         Perform competitive vendor evaluations on hardware and software, related to areas of responsibility, including creation of step-by-step work instructions,  product research documentation, and written analysis (official position document, white papers, rebuttal documentation, etc).

·         Interface with strategic companies to request desired enhancements in product, interfacing with technical staff to resolve highly complex technical problems (including but not limited to: testing, trouble shooting and final problem resolution), maintain smooth communication channels between the two companies, serve as technical advisor.

·         Perform project planning, design specification, development design, documentation and conduct initial pilot and turnover operations to production support teams

·         Develop executive, mid-level and technical presentations

·         SOX evidence collection and analysis for Microsoft Windows server environment

·         Lotus Notes database development

·         Received 24 individual and team awards during 10 years of service for role model customer service, testing and evaluation of new technologies, and completion of projects ahead of schedule and without disruption.

 

 

CHRYSLER                                                                             January 1999 – February 2000

LAN/HQ 2nd Level Support

·        Primary Server Support Specialist for 10 Novell servers, including over 2200 users

·        Monitored server performance, maintained server benchmarks and executed changes accordingly; diagnosed and tracked server and network problems

·        Analyzed initial server installation parameters to match OS and hardware capabilities, based on planned expansion to ensure optimum configuration; standardized NDS environment and evaluated rights, policies, objects, disk space usage and replica placement for efficient operation

·        Created training presentations; trained local support in NDS Tree and object maintenance; created a Server Troubleshooting Guide to aid all team members in quick problem resolution; set up a Vendor Documentation library for quick access in outage situations and product familiarity.

·        Developed, tested and implemented Disaster Recovery procedures; set up a software test lab to insure application/operating system compatibility.

 

CHRYSLER                                                                               October 1998 – January 1999

LAN/CS 2nd Level Support
  • Server and desktop 2nd Level Support for over 350 3.x/4.x servers. Windows 3.1 and Windows 95 desktops

 

DMB&B                                                                                 December 1990 – October 1998
AS/400 Operator and Network Backup Technician

·         System administrator for Netware, Windows NT/95, and Citrix servers; installed workstation and server hardware; monitored network operation.

·         Monitored performance of AS/400 models E70, E80, E45, and associated devices; Scheduled and processed nightly batch jobs and printed output; created procedures for nightly processing

·         System restoration and problem management, system upgrades, application of Program Temporary Fixes, moving objects into production and Save/Restore

  • Provided hardware, AS/400 access, and processing help desk support to users and remote operators

·         Wrote procedures for AS/400 and Windows processing; created network configuration diagrams and documentation for servers and workstations and provided training for other personnel

 

PACIFIC BELL                                                                                                      1980 – 1989
Mainframe Computer Operator/Data Communications Technician

Mainframe Environment

·         Monitored performance of IBM 3084, 3090/400E/600E, Amdahl 5870 and associated peripherals

·         System restoration and problem management

·         Testing and documented maintenance and operation procedures; designed system and application diagrams

·         Hardware and software planning, tracked maintenance release success

Data Communications Network Environment

·         Program, telegraph, voice and data provisioning and maintenance tester

·         Maintained T1, N, Wideband and Microwave carriers

·         Central Office coordinator; designed circuit layout drawings for central office

·         Tested and documented maintenance and operating procedures

·         Field Service manager, Business Plan design team

·         Senior title; designed employee evaluation plans

 

US NAVY                                                                                                              1974 – 1979

Radioman 2nd Class

·         Honorable Discharge, Good Conduct Medal

·         High and ultra high frequency radio transmitter and receiver operator, teletype and cryptographic operator

·         Message Center supervisor